APS Novastar Recipient of 2009 Frost & Sullivan Best Practices Award
Huntingdon Valley, PA – August 10, 2009
APS Novastar is pleased to announce recognition by Frost & Sullivan for its demonstration of service excellence in the short to medium run global Surface Mount Technology (SMT) equipment market. As the recipient of the 2009 Global SMT Equipment Customer Service Leadership of the Year Award, Frost & Sullivan recognizes APS Novastar for demonstrating remarkable receptiveness to customer needs, a sustaining new product innovation strategy, and persistent focus on customers' efficiency and profitability objectives.
APS Novastar, established in 1982, is a global innovation and service leader in the design, development, and manufacture of OEM equipment for the short to medium run SMT and printed circuit board (PCB) assembly markets. The Frost & Sullivan 2009 Best Practices Award commends APS Novastar's commitment to its core competencies. Those competencies are:
- A superior customer experience for the life of the product in use
- Rapid time-to-market product innovation
- Systematic approach to Customer Relationship Management (CRM)
- Continuous improvement methodology to measurable, operational efficiency improvements
"The excellent feedback we received from the industry and its customers has made APS Novastar a worthy recipient of this award", states Frost & Sullivan's analyst Anupama Srinivasan. "They have built strong brand equity and their customer-centric strategies, commitment toward 'best-in-class' customer service, and flexibility in tailoring their product offerings to suit customer needs makes them a deserving recipient of the 2009 Frost & Sullivan Global SMT Equipment Customer Service Leadership Award of the Year."
With over 20,000 product solutions placed globally, APS Novastar offers a well-designed product portfolio catering to turnkey SMT and PCB assembly requirements of a wide variety of customer mission critical applications across diverse industry verticals. APS Novastar serves the defense, security, aerospace, medical devices, healthcare, transportation, automotive, telecommunications, controls, educational and governmental ODM and EMS markets. Its products include stencil printers, automated pick and place machines, reflow ovens, wave and selective soldering equipment, component counters, and lead forming equipment.
With a technical and customer service support team that has an average employment tenure of 20+ years, APS Novastar takes pride in its customer-centric strategies, quick response times, and turnkey solutions approach which differentiates it from its competitors.
"We are honored to receive Frost & Sullivan's 2009 Best Practices Award", states Tim Kardish, APS Novastar's CEO. "It is a tribute to the many years of dedicated service by our employees at the very highest level to our SMT and PCB assembly customers."
About APS Novastar, LLC
APS Novastar, LLC, established in 1982, is a global leader in the design, development and manufacture of OEM equipment for the short to medium run surface mount technology (SMT) and printed circuit board (PCB) markets. APS Novastar's products include stencil printers, automated pick and place robots, reflow ovens, wave and selective solder equipment, component counters and lead forming equipment. APS Novastar has installed over 20,000 product solutions in the telecom, defense and aerospace, security, transportation, automotive, medical device and diagnostics, personal computer, display and academic markets. For more information about DDM Novastar visit www.ddmnovastar.com or call +1.215.938.1000.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation, and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 35 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.
Contact:
DDM Novastar, LLC
Barbara Kirkpatrick, Vice President of Marketing